We only deliver to the United Kingdom, our licence does not permit us to deliver to anywhere outside the UK.
Our standard shipping charges are:
£5.95 for purchases up to the value of £50 (above £50 qualifies for an UPGRADE to Express Shipping, see below).
UPGRADE to Express Shipping when you Spend £50 or more (Excluding N Ireland and Isle of Man).
FREE SHIPPING when you spend £100 or more.
NB: Isle of Man, Northern Ireland, Scottish Highlands and Islands have a standard shipping charge of £8.95 for all deliveries. Free Express Shipping upgrade unfortunately does not apply to these regions.
Standard UK shipping:
We use a courier service that should deliver your goods within 3-4 working days.
We will deliver to your billing address OR to a different address (for gifts or workplace etc.).
One of our standard boxes weighs between 1.5 and 2.5 KG.
We use a courier service that should deliver your goods within 1-2 working days.
This service is available for orders placed before 1PM at a charge of £8.95 for most mainland UK addresses.
This service only operates Monday to Fridays, not at the weekend, so if an order is placed (before 1pm) on a Friday, the delivery will take place on Monday/Tuesday.
Enter the delivery postcode on the shipping estimator on the cart page to establish the exact amount, as islands and more remote parts of the UK will be more expensive for Next Working Day shipping.
Low subscription shipping rate:
We use a courier service that should deliver your goods within 3-4 working days. This service is only available with our monthly or two-monthly susbcription products at £2.95 per box for mainland UK addresses.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food and snacks cannot be returned.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
We do not offer returns on our subscription boxes as these are made to order.
Once your return is received and inspected, we (or the vendor) will send you an email to notify you that we have received your returned item. We (or the vendor) will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: MicroBarBox, Shaw House, 2-3 Tunsgate, Guildford, Surrey, GU1 3QT.
To return your product, you should mail your product to: MicroBarBox, Shaw House, 2-3 Tunsgate Guildford, Surrey, GU1 3QT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.