Delivery and returns

Delivery 

We only deliver to the United Kingdom.

Please note: Dispatch of your order may take 1-2 working day during these times. We are doing all we can to ensure the safety and health of our warehouse team throughout. 

Our standard shipping charge is £3.95. 

NB: Isle of Man, Northern Ireland, Scottish Highlands and Islands have a standard shipping charge of £6.95 for all deliveries, please allow an extra 1-2 working days. Next Working Day Shipping does not apply to these regions. 

FREE Shipping when you spend £100 or more. This offer only applies if the entire order is being delivered to one address, not multiple addresses. 

Low subscription shipping rate:

Delivery is within 4-5 working days. This service is only available with our monthly subscription products at £2.95 per box for mainland UK addresses.

Standard UK shipping – MyHermes:

Delivery is within 4-5 working days.

We will deliver to your billing address OR to a different address (for gifts or workplace etc.).

Next Working Day shipping – DPD:

Delivery will take place on the Next Working Day after you place your order, if ordered before 2pm Monday-Friday, at a charge of £6.95 for most mainland UK addresses.

This service only operates Monday to Fridays, not at the weekend, so if an order is placed (before 2pm) on a Friday, the delivery will take place on the following Monday or Tuesday. If an order is placed over the weekend it will leave our warehouse on Monday and be delivered on Tuesday.

Enter the delivery postcode on the shipping estimator on the cart page to establish the exact amount, as islands and more remote parts of the UK will be more expensive for Next Working Day shipping.

Saturday and Sunday deliveries – DPD:

Delivery will take place on the Next Saturday or Sunday after you place your order, if ordered before 2pm Monday-Friday, at a charge of £9.95 for most mainland UK addresses. Please note your order will leave our warehouse on the Friday before and so that is when you will receive the tracking notifications from DPD.

Advance Order:

You can select your chosen delivery date at the Cart page, please note this only applies to Next Day Shipping for £6.95. We cannot be accurate enough with the delivery times to offer this service for Standard Delivery, so if you select an Advance Order date and checkout with Standard Delivery it's departure will not be delayed, we will just send it out within the usual time frames.

 

No quibble returns and refunds


If, for whatever reason, you wish to return your goods to us, or report that you haven't yet received your order, you have up to 30 days after purchase to do so.

Once we have received them back, if all is present and correct, we will issue a full refund by crediting the original payment method. Please enclose details of your order, or name and address so we can trace the original order. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Sale items will be refunded at the sale purchase price, as detailed in the original order.

Exchanges (if applicable)

If you need to exchange an item, send us an email at [email protected] and send your item to: MBB Ltd, Unit 3B Henley Business Park, Guildford, Surrey, GU3 2DX.

Shipping

To return your product, you should send it to: MBB Ltd, Unit 3B Henley Business Park, Guildford, Surrey, GU3 2DX.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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