Delivery and returns

Delivery 

We only deliver to the United Kingdom.

Low subscription shipping rate:

We use a courier service that should deliver your goods within 3-4 working days. This service is only available with our monthly or two-monthly susbcription products at £2.95 per box for mainland UK addresses.

Our standard shipping charges are:

£5.95 for purchases up to the value of £50 (above £50 qualifies for an UPGRADE to Express Shipping, see below).

UPGRADE to Express Shipping when you Spend £50 or more (Excluding N Ireland and Isle of Man).

FREE SHIPPING when you spend £100 or more.

NB: Isle of Man, Northern Ireland, Scottish Highlands and Islands have a standard shipping charge of £8.95 for all deliveries. Free Express Shipping upgrade unfortunately does not apply to these regions. 

Standard UK shipping:

We use a courier service that should deliver your goods within 3-4 working days.

We will deliver to your billing address OR to a different address (for gifts or workplace etc.).

One of our standard boxes weighs between 1.5 and 2.5 KG.

Express shipping:

We use a courier service that should deliver your goods within 1-2 working days.

This service is available for orders placed before 1PM at a charge of £8.95 for most mainland UK addresses.

This service only operates Monday to Fridays, not at the weekend, so if an order is placed (before 1pm) on a Friday, the delivery will take place on Monday/Tuesday.

Enter the delivery postcode on the shipping estimator on the cart page to establish the exact amount, as islands and more remote parts of the UK will be more expensive for Next Working Day shipping.

 

No quibble returns and refunds


If, for whatever reason, you wish to return your goods to us, you have up to 30 days after purchase to do so.

Once we have received them back, if all is present and correct, we will issue a full refund by crediting the original payment method. Please enclose details of your order, or name and address so we can trace the original order. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Sale items will be refunded at the sale purchase price, as detailed in the original order.

Exchanges (if applicable)

If you need to exchange an item, send us an email at [email protected] and send your item to: MicroBarBox, Shaw House, 2-3 Tunsgate, Guildford, Surrey, GU1 3QT.

Shipping

To return your product, you should mail your product to: MicroBarBox, Shaw House, 2-3 Tunsgate Guildford, Surrey, GU1 3QT.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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